Payment Policy

We accept the following payment methods for all services:

Payment method preferences should be confirmed at the start of each engagement. Adfix may add or remove payment methods at any time with prior notice.

• Deposit - A non-refundable deposit of 50% of the total project fee is required before work commences.
• Milestone payments - For larger projects, payment may be structured around agreed milestones as defined in the service agreement.
• Final payment - The remaining balance is due upon project completion and before final deliverables are handed over.
• Work commencement - No work will begin until the deposit payment is confirmed and cleared in Adfix's account.

• Billing cycle - Retainer fees are billed on the 1st of each calendar month (or a custom date specified in the service agreement).
• Advance payment - Retainer payments are due in advance for the upcoming month of service.
• Service pause - If payment is not received within 7 days of the due date, Adfix reserves the right to pause all retainer work until the payment is cleared.
• Minimum commitment - Unless otherwise stated, monthly retainer agreements require a minimum commitment of 3 months for SEO services to allow sufficient time for strategy implementation and results.

• All invoices are issued electronically via email and are also accessible through the client portal.
• Standard payment terms are Net 7 (payment due within 7 days of invoice date) unless a different term is agreed upon in writing.
• Invoices include a detailed breakdown of services rendered, applicable taxes, and payment instructions.
• Clients are responsible for ensuring payment is made by the due date, regardless of internal approval processes.

• Grace period - A 7-day grace period is provided after the invoice due date.
• Late fee - Invoices unpaid beyond 14 days of the due date may incur a late payment surcharge of 5% per month on the outstanding amount.
• Service suspension - Adfix reserves the right to suspend all services if payment remains outstanding for more than 21 days.
• Collection - Accounts overdue by 60 days or more may be referred to a collection agency or pursued through legal channels. All collection costs shall be borne by the client.

• Invoices are issued in BDT (Bangladeshi Taka) for local clients and USD (US Dollars) for international clients, unless otherwise agreed.
• For international payments in non-USD currencies, the exchange rate applied will be the prevailing market rate at the time of payment processing.
• Any bank charges, transfer fees, or currency conversion costs are the responsibility of the client unless agreed otherwise.
• Adfix is not liable for exchange rate fluctuations between the invoice date and the payment date.

• Upon receiving a payment, Adfix will issue a payment confirmation via email within 2 business days.
• Bank transfer payments may take 1-3 business days to clear depending on the bank and country of origin.
• International wire transfers may take up to 5 business days. Work will commence once payment is confirmed in our account.
• For recurring retainer clients, automated payment reminders are sent 5 days before the due date.

• Project deposits - Non-refundable once work has commenced.
• Undelivered work - If Adfix fails to deliver agreed milestones within a mutually agreed timeframe, the client may request a partial refund proportional to the undelivered work.
• Monthly retainers - Non-refundable for the current billing period. Cancellation takes effect at the end of the paid period.
• Refund requests - Must be submitted in writing to billing@adfixagency.com within 7 days of the disputed invoice.
• Processing time - Approved refunds will be processed within 14 business days via the original payment method.

In the event of a billing dispute:

• The client must notify Adfix in writing within 7 days of receiving the disputed invoice.
• Adfix will review the dispute and respond within 5 business days with a detailed explanation or resolution.
• During the dispute resolution period, undisputed amounts remain payable by the original due date.
• If the dispute cannot be resolved amicably, it will be handled in accordance with the dispute resolution process outlined in our Terms & Conditions.

• All payment information is transmitted over encrypted connections (HTTPS/TLS).
• Adfix does not store credit card numbers or sensitive financial credentials on its systems.
• Payment processing is handled by trusted third-party platforms (Payoneer, Wise, bank institutions) that comply with international security standards.
• Adfix reserves the right to verify client identity before processing high-value transactions or first-time payments from new clients.

• Client-initiated cancellation - Retainer agreements require 30 days' written notice. The client will be invoiced for work completed up to the cancellation date.
• Project cancellation - If a project is cancelled mid-way, the client will be billed for all completed work plus any third-party costs already incurred.
• Adfix-initiated termination - Adfix may terminate a service agreement for non-payment (after the grace period). All outstanding invoices become immediately due.
• Handover - Upon cancellation, Adfix will deliver all completed work and revoke access to client accounts within 5 business days.

For any questions regarding invoices, payments, or billing disputes, please contact our billing team: